Return & Repair Policy

Because each item is handmade, all sales are final and we do not accept returns or exchanges for change of mind, incorrect sizing, color preference, or other reference‑based reasons. Our pieces are handmade and use secondhand or upcycled materials making each item unique. Small variations in color, texture, stitching, or pattern placement are expected and are not considered defects or grounds for return, exchange, or refund.

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If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at hi.emeggert@gmail.com. Include photos and a description of the issue. We will work with you to make it right.

 

One‑Year Complimentary Repair

We stand behind our work and want your piece to hold up to everyday life. If your item experiences normal wear and tear within one year of purchase, we’re happy to repair it at no charge for the repair itself.

 

To request a repair, email hi.emeggert@gmail.com with photos and a description of the issue.

 

Customers are responsible for shipping costs associated with repair services unless we’ve agreed on something different ahead of time. This repair policy does not cover damage caused by misuse, accidents, alterations, improper care, or normal aging and patina of materials.

 

Digital Downloads

Due to the nature of digital products, digital pattern purchases are non-refundable once access or download has been provided.